Privacy Policy

This Privacy Policy explains how Cultured Nature LLC dba Hour 20 Bakery ("Hour 20," "we") collects, uses, and shares information when you use hour20bakery.com.

1. What We Collect

• Order information: name, email, delivery address, ZIP code, and the contents of your orders.
• Payment information: processed entirely by Stripe — we never see or store your card number.
• Preferences: taste-quiz answers and allergen exclusions you provide, used to curate your boxes.
• Usage data: pages visited and funnel interactions, collected via Google Analytics with anonymized identifiers.

2. How We Use It

To fulfill and deliver your orders, send transactional emails, improve the Site, and — only if you opt in — send our newsletter. We do not sell your personal information.

3. Who We Share It With

Service providers only, and only what they need: Stripe (payments), our delivery carrier (name and address for shipping), Google Analytics (anonymized usage), and our order-management system. We never share your information with advertisers.

4. Cookies & Local Storage

We use local storage to remember your checkout progress and analytics cookies to understand Site usage. You can clear these at any time in your browser settings.

5. Your California Rights (CCPA)

California residents may request access to, deletion of, or a copy of their personal information, and will never be discriminated against for exercising these rights. Email hello@hour20bakery.com with the subject "Privacy Request" and we will respond within 45 days.

6. Data Retention

Order records are kept as required for tax and accounting purposes. You may request deletion of your account and preference data at any time.

7. Changes

We may update this policy from time to time; material changes will be posted here with an updated date.

8. Contact

Cultured Nature LLC dba Hour 20 Bakery · El Monte, CA · hello@hour20bakery.com